Refund & Returns Policy (Easy 7-Day Return)
Effective Date: 17/11/2025
Thank you for shopping at TejashFoods.com!
We take pride in offering high-quality Dry Fruits, Spices, and Ayurvedic wellness products.
Your satisfaction is extremely important to us — which is why we offer a simple and fair 7-Day Return Policy.
Please read the details below to understand how returns, replacements, and refunds work at Tejash Foods.
1️⃣ Easy 7-Day Return Policy
You can request a return or replacement within 7 days from the delivery date if:
✔ You received the wrong product
✔ The product is damaged or defective
✔ The item delivered is different from the product description
✔ Packaging is tampered or expired product received
📌 Product must be unused and in original packing.
2️⃣ Eligibility for Returns
A return will be approved only if:
- The request is made within 7 days of delivery
- Product is unopened, unused and untampered
- All original labels, tags & packaging are intact
- The item is securely packed for return transit
Products that fail to meet these conditions may be rejected.
3️⃣ Non-Returnable Items
Due to food safety and hygiene standards, we cannot accept returns for:
🚫 Opened or used food products
🚫 Items bought during clearance or special sale
🚫 Any product without original packaging
🚫 Customized/packaged-on-request items
If a product is non-returnable, it will be mentioned on the product page.
4️⃣ Replacement Policy
If the replacement item is unavailable in stock, we will issue a refund instead.
We will process a free replacement only in case of:
- Wrong product shipped
- Quality issues verified
- Damaged product received
5️⃣ Refund Process & Timeline
Once the returned product is received and inspected:
- Refund will be issued within 5–10 business days
- Refund will be processed to the original mode of payment
Refund Includes:
- Product price
- Applicable taxes
Refund Excludes:
- Return shipping charges (unless the product received is wrong/damaged)
6️⃣ Return Pickup & Shipping
- We will arrange a reverse pickup through our courier partners (if serviceable).
- If pickup is not available at your location, we may request you to ship the product back using a reliable courier.
- Please keep the shipping receipt safe until refund completion.
If the return is due to a company mistake (wrong or damaged item), we will bear shipping charges.
7️⃣ Damaged or Wrong Items – Quick Support
If you receive a damaged, defective, or incorrect product:
📌 Contact us within 48 hours of delivery
📎 Submit photos of:
- The item received
- Packaging and shipping label
📧 Email: ankur@tejashfoods.com
We will ensure a quick replacement or refund after verification.
8️⃣ Late or Missing Refunds
If you haven’t received your refund after 10 business days:
✔ Check your bank or payment app
✔ Contact your card issuer/payment provider
✔ Reach out to us for support
📧 Email: ankur@tejashfoods.com
We’ll resolve the issue for you.
9️⃣ Order Cancellation
Orders can be cancelled only before dispatch — ideally within 12 hours of placing the order.
Once shipped, the order cannot be cancelled but can be returned after delivery as per this policy.
🔟 Important Exceptions
We reserve the right to decline a return if:
- The product is found used or tampered
- Return request is made after 7 days
- Original packaging or parts are missing
Such products can be returned back to the customer at their cost.
📩 Contact Us
For any return, refund, or product-related concerns:
📧 Email: ankur@tejashfoods.com
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
We respond to all queries within 24 business hours.
❤️ Our Promise
At Tejash Foods, we stand behind the purity and authenticity of our products.
If something isn’t right — we’ll make it right.
Your trust and satisfaction are our biggest priorities.
Thank you for choosing Tejash Foods — Where Nature Meets Purity.
We truly appreciate your support! 🌿✨